nbjje Privacy Policy & Data Protection

Introduction & Scope

nbjje is a trusted online gaming platform in Bangladesh. We believe our members have the right to know where their personal information goes. This privacy policy ("Policy") describes how nbjje collects, processes, stores, and protects your information.

This policy applies to nbjje's website, mobile platform, and all related services. By creating an account or using our services, you are considered to have automatically accepted the terms of this policy.

Our platform is for users aged 21 and above only. If a minor uses our platform and we become aware of it, the relevant account will be immediately closed and the data will be deleted.

What Information We Collect

nbjje may collect various types of information. The categories are described in detail below:

A. Personal Identification Information

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address (if required)

B. Financial Information

• Payment method details (bKash, Nagad, Rocket, or bank account information)
• Transaction history — deposit and withdrawal records
• Documents required for payment verification

C. Identity Verification Information

• National ID (NID) or passport copy
• Address verification documents (if required)

D. Technical Information

• IP address and device information
• Browser type and version
• Time and method of platform access
• Cookie and session data

E. Gaming Behaviour Information

• Play history and list of preferred games
• Betting patterns and activity logs
• Bonus usage records
• Live chat and support conversation logs

How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us when creating an account, updating your profile, or contacting our support team.
• Automatic collection: Technical and behavioural information collected automatically while you use our platform.
• Via third parties: Information received from payment processors (such as bKash, Nagad, or Rocket) and identity verification services.
• Cookies & tracking technologies: Browsing information collected through cookies, web beacons, and similar technologies on our website.

How We Use Your Information

nbjje uses your information for the following purposes:

1. Account management: To create, verify, and keep your account secure.
2. Service delivery: To manage gaming services, bonuses, promotions, and reward-related activities.
3. Financial transactions: To process deposits and withdrawals securely and to prevent fraud.
4. Identity verification: To confirm age and identity (the "KYC" process) — an essential part of a responsible gaming platform.
5. Customer support: To resolve your issues via 24/7 live chat or email.
6. Technical improvements: To enhance the platform's security, performance, and usability.
7. Legal obligations: To comply with applicable laws and regulations.
8. Communication: To send important updates, security notices, and account-related information.

We will never use your information beyond the purposes stated above. Your prior consent will be obtained for marketing communications, and you may withdraw that consent at any time.

Sharing Information with Third Parties

nbjje does not sell your personal information or provide it to third parties for any commercial purpose. However, information may be shared in the limited circumstances described below:

• Payment processors: Financial institutions involved in completing transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology partners: Technology service providers required to operate the platform — who work under strict confidentiality agreements.
• Identity verification services: Trusted verification agencies used to complete the KYC process.
• Legal authorities: Relevant authorities in response to a court order or legal obligation.
• Fraud prevention: Where necessary to prevent financial crime.

We have formal agreements with each third party that oblige them to protect your information. If information is shared beyond this, you will be informed in advance and your consent will be obtained.

Data Security Measures

nbjje has implemented multiple layers of security to protect your information:

• SSL encryption: All data transfers on our platform are secured through industry-standard SSL (Secure Sockets Layer) encryption.
• Data encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access control: Only authorised staff can access your information, and only on a need-to-know basis.
• Firewall & security monitoring: Our servers are protected by advanced firewalls and 24/7 security monitoring.
• Two-factor authentication (2FA): Two-factor authentication is available as an additional security layer for your account.
• Regular security audits: Our security measures are regularly reviewed and updated.

While we strive to ensure the highest level of security, no organisation can guarantee 100% security when transmitting information over the internet. It is therefore your responsibility to keep your account password secure and not share it with anyone.

Cookie Policy

The nbjje website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required for the basic operation of the platform — such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Collect statistics on platform usage to help improve our services.
• Security cookies: Used to detect fraud and unauthorised access.

You can control most cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

Data Retention Period

nbjje retains your information for as long as necessary to fulfil the specific purpose for which it was collected:

• Account information: For as long as the account is active, and for a defined period after closure to meet legal requirements.
• Financial transaction records: For the period required under financial regulations.
• Support conversations: For a defined period, taking into account possible dispute resolution needs.
• Technical logs: For a limited period necessary for security analysis.

Once the retention period expires, or upon your request, data will be securely deleted — except where it must be retained due to legal obligations.

Your Rights

As a member of nbjje, you have the following rights over your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction or updating of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — though this may not be possible where legal obligations apply.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time.

To exercise any of the above rights, contact us at [email protected]. We will process your request within a reasonable time.

Children's & Minors' Privacy

nbjje operates strictly for users aged 21 and above. We do not knowingly collect information from any minor. If a parent or guardian believes their child has used our platform, please contact us immediately. Such accounts and all associated data will be deleted without delay.

Policy Changes & Updates

nbjje may update this privacy policy from time to time. When changes are made, we will:

• Post a notice on the platform.
• Include the date of the most recent change at the top of the policy.
• Notify you directly by email for significant changes.

Continued use of the platform after an update will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.